Gmail & Outlook → OpenAI Jira Tickets + Slack Alerts (n8n)

Turn new Gmail & Outlook support emails into prioritized Jira tickets—then alert Slack automatically (with AI)

This n8n workflow watches your Gmail and Microsoft Outlook inboxes for new support messages, uses OpenAI to classify and prioritize them, and then creates or updates Jira issues while notifying the right Slack channels. Every processed email is logged to Google Sheets for auditing.

What this workflow does

• Monitors incoming support emails: Triggers every minute for new emails in Gmail (with inbox filters) and/or Microsoft Outlook.
• Normalizes and cleans message content: Converts messages into a common format, removes quoted history, trims the body, and skips internal/automated/no-reply senders.
• Uses OpenAI to classify and extract details: With GPT-4.1-mini, it determines category (Bug/Issue/New Requirement/Other) and pulls priority, title, summary, product area, sentiment, and confidence.
• Creates or updates Jira automatically: For high-confidence customer requests, it finds an existing open Jira issue for the email thread and adds a comment—or creates a new Jira issue if none exists.
• Notifies the right team in Slack: Posts the Jira result to the appropriate Slack channel based on category (optionally also sending an Adaptive Card to Microsoft Teams if a webhook URL is configured).
• Handles low-confidence cases safely: Sends low-confidence or failed classifications to a Slack review channel and logs outcomes.
• Optionally acknowledges customers: Replies to the original email thread in Gmail/Outlook or creates a draft, depending on your acknowledgement mode.

Use cases

• Support triage for SaaS teams: route bugs and feature requests to Jira instantly.
• Multi-channel inbox handling: unify Gmail and Outlook workflows into one Jira pipeline.
• Quality control: route uncertain AI classifications to a Slack review channel with audit logs.

Technical details

• n8n nodes used: if, set, code, jira, gmail, slack.
• Integrations: OpenAI (GPT-4.1-mini), Jira Software Cloud, Slack, Google Sheets, Gmail and/or Microsoft Outlook.
• Auditing: Appends an audit row to Google Sheets for every processed email.
• Setup: Connect credentials for Gmail/Outlook, OpenAI, Jira, Slack, and Google Sheets, then update the workflow configuration.