Jira Support Auto-Replies + CSAT via WhatsApp, Gmail, HubSpot (n8n)

Close the loop on Jira support—automatically

This n8n workflow sends instant Jira support acknowledgements to customers via WhatsApp (WAHA) or Gmail, then collects CSAT when issues move to Done—finally saving the CSAT results back to Jira and optionally recording HubSpot notes.

What this workflow does

• On ticket creation: Receives a “ticket created” payload from another n8n workflow, normalizes the data, detects whether the customer channel is WhatsApp or Gmail, and checks for enough contact information to send a confirmation.
• Sends an acknowledgement: Sends an auto-reply to the customer via WAHA WhatsApp API (WhatsApp) or Gmail, then adds a Jira comment and label to record that the auto-reply was sent.
• On status change to Done: Listens for a Jira webhook, validates the webhook token, confirms the issue is Done, and ensures the issue isn’t already tagged as CSAT-sent.
• Requests CSAT: Fetches the Jira issue, builds a CSAT form URL, sends the CSAT request through the same channel (WhatsApp or Gmail), then comments/labels the Jira issue to mark CSAT as sent.
• On CSAT submission: Validates the ticket key from the form response, confirms the Jira issue exists, and writes the CSAT score/comment back to Jira (including an optional custom field update).
• Optional HubSpot notes: If a HubSpot contact ID is present, creates and associates a HubSpot note for the auto-reply and/or CSAT submission, and returns a confirmation page to the CSAT form submitter.

Use cases

• Automate customer communication for Jira ticket acknowledgements across WhatsApp and Gmail.
• Trigger CSAT collection only when Jira issues reach Done, and prevent duplicate CSAT sending via Jira labels.
• Centralize support quality metrics by writing CSAT results back into Jira and logging interactions in HubSpot.

Technical details

• Integrations: Jira (API + webhook), WAHA WhatsApp API, Gmail, HubSpot.
• n8n nodes used: if, code, form, gmail, webhook, sticky note.
• Jira authentication: Jira credentials using an API token via HTTP Basic Auth (plus Jira cloud/server configuration).

Build customer trust and improve support insights with an n8n Jira support auto-replies + CSAT workflow designed for WhatsApp and Gmail channels.