Monitor Low Trustpilot Reviews with n8n Scrappa Automation

Turn negative customer feedback into actionable insights with this powerful n8n automation that monitors low-rated Trustpilot reviews in real-time. Never miss a critical review again—automatically filter and organize poor ratings so your customer support team can respond quickly to protect your brand reputation.

What this workflow does

This automation streamlines your review monitoring process through three key steps:

• Fetches recent Trustpilot reviews for your company domain using the Scrappa API integration
• Filters responses to low ratings only, allowing customer support teams to prioritize and triage risky reviews that need immediate attention
• Normalizes review data into structured format including rating, title, review text, author name, publication date, and direct URL for seamless alerts or reporting workflows

Use cases

Perfect for SaaS operators and customer success teams who need to:

• Monitor brand reputation by catching negative Trustpilot reviews as they're published
• Enable rapid response to customer complaints before they escalate
• Generate structured reports on customer satisfaction trends and recurring issues
• Integrate review alerts with existing customer support platforms and notification systems
• Track competitor review performance and identify market positioning opportunities

Technical details

This n8n workflow leverages:

• n8n-nodes-scrappa community node for reliable Trustpilot data extraction
• Code node for custom review filtering and data normalization logic
• Manual trigger for on-demand execution and testing
• Scrappa API integration providing robust web scraping capabilities

Setup requires installing the n8n-nodes-scrappa community node, configuring your Scrappa API credentials in n8n, and replacing the example domain with your actual company domain. The workflow outputs clean, structured data ready for integration with your existing customer support tools, Slack notifications, or reporting dashboards.