n8n Discord Help Digest: Log Unanswered Questions to Google Sheets

Find unanswered Discord help questions automatically—then log them in Google Sheets

If you run an n8n-powered community support channel, this workflow scans your Discord help channel daily for likely questions that haven’t been answered yet, sends a digest to your moderators, and appends each unanswered question (with jump links) to a Google Sheets log.

What this workflow does

• Runs on a schedule: executes every day at 09:00 to perform the scan.
• Loads configuration: reads Discord server/channel IDs, a lookback window, and the Google Sheets destination.
• Scans recent messages: fetches the most recent messages from your specified Discord help channel.
• Detects questions and filters answered items: identifies messages that look like questions within the lookback window, then filters out cases that were replied to, received a later mention of the asker, or have an associated thread.
• Computes coverage notes: includes a coverage note if message retrieval appears incomplete.
• Posts to moderator Discord: if unanswered questions exist, it posts a digest with jump links; otherwise, it posts an “all clear” scan receipt with the coverage note.
• Logs to Google Sheets: appends each unanswered question as a new row in the configured Google Sheets tab.

Use cases

• n8n communities that want moderators to quickly triage unanswered help requests.
• SaaS operators who manage support in Discord and need a searchable audit trail.
• Automation engineers who want reliable “question coverage” visibility across a lookback window.

Technical details

• Integrations: n8n Discord nodes for reading help messages and posting moderator digests; Google Sheets (OAuth2) for logging.
• Bot setup: create a Discord bot credential, grant View Channel/Read Message History on the help channel and Send Messages on the moderator channel.
• Required Discord permissions: enable the bot’s Message Content privileged intent to evaluate question text.
• Workflow logic: uses nodes including if, set, code, discord, split out, and sticky note to implement filtering, digest formatting, and Google Sheets appends.