n8n Workflow: Send Click & Collect Ready Emails (Gmail, EN/DE) from fulfillmenttools

Send “Click & Collect ready” emails automatically from fulfillmenttools — in English or German

This n8n workflow listens for new Handover Job events in fulfillmenttools and, for FFT_Shop Click & Collect orders, automatically emails customers a ready-for-pickup message via Gmail in EN (en_US) or DE (de_DE).

What this workflow does

• Triggers on new handovers: Starts when a HANDOVERJOB_CREATED event is received from fulfillmenttools.
• Filters to the right orders: Validates the handover job belongs to FFT_Shop and uses the COLLECT channel. If not, the workflow stops.
• Fetches order details: Looks up the matching order in fulfillmenttools using tenantOrderId, then retrieves the full order information.
• Ensures email deliverability: Checks that the customer email address exists and is not empty; otherwise stops.
• Resolves pickup facility + language: Retrieves pickup facility details from fulfillmenttools and determines the customer language from order customAttributes.shopLanguage (expected: en_US or de_DE).
• Sends the ready-for-pickup email: Sends an HTML email through Gmail in the correct language.

Use cases

• Notify customers the moment their Click & Collect order is ready for pickup.
• Reduce manual operations by auto-sending multilingual pickup emails for FFT_Shop collectors.
• Ensure consistent communications by relying on fulfillmenttools data for both pickup facility and customer language.

Technical details

• Trigger/API: fulfillmenttools community node (requires fulfillmenttools API credentials).
• Email sending: Gmail with OAuth2 permission to send email (same credential used in both Gmail send steps).
• Logic & control: if, switch, no op, and a language-based switch for en_US vs de_DE.
• Data requirements: your fulfillmenttools handover payload must include customAttributes.salesSource, channel, and customAttributes.shopLanguage (en_US/de_DE).