NUACOM CSAT WhatsApp Survey n8n Workflow for Qualifying Calls

Qualify NUACOM calls, then automatically trigger a WhatsApp CSAT survey—tracked in an n8n Data Table

The NUACOM CSAT WhatsApp Survey n8n Workflow for Qualifying Calls listens to NUACOM call events, tags qualifying calls with a CSAT label, sends a NUACOM WhatsApp CSAT template message to the caller, and stores identifiers for response tracking inside n8n.

What this workflow does

• Receives NUACOM call events through an n8n trigger.
• Qualifies calls by checking:
  • Call duration is greater than 60 seconds
  • The call is not already tagged as CSAT
• Waits 15 seconds, then adds the CSAT tag to the NUACOM call.
• Sends a WhatsApp CSAT survey using NUACOM:
  • Uses a NUACOM WhatsApp template
  • Sends to the caller’s phone number
• Logs tracking data into an n8n Data Table with:
  • Phone_Number
  • NUACOM_Call_ID
  • Customer_Responded = false (default flag)
• Responds to CSAT tag updates via a separate trigger:
  • When the CSAT tag is added (manually or during a call), it can optionally wait 2 hours
  • Then it sends the same WhatsApp CSAT message

Use cases

• Survey callers automatically only after meaningful call length (over 60 seconds).
• Send CSAT via WhatsApp templates for compliance and consistency.
• Centralize CSAT follow-up tracking using an n8n Data Table keyed by NUACOM_Call_ID.

Technical details

• Integrations/nodes: nuacomn8n-nodes-nuacom (NUACOM trigger for call events, call tag updates), if, wait, data table.
• Includes timing logic: 15s delay before tagging and optional 2-hour wait after CSAT tag updates.
• Setup requires configuring CSAT tag ID, WhatsApp sender number, template ID, and template variables, plus an n8n Data Table with Phone_Number, NUACOM_Call_ID, and Customer_Responded.