Placetel AI Webhook to HubSpot CRM n8n Workflow

Connect Placetel AI calls to HubSpot CRM automatically—by webhook

This n8n workflow turns incoming Placetel AI Webhook events into real HubSpot CRM actions: it looks up callers, creates contacts, logs callback requests and call notes, and creates or queries tickets—then returns a JSON response with speakable speech for the agent.

What this workflow does

Designed to process a POST request from Placetel AI, the workflow:

• Receives webhook data containing a vorgang (or action) plus caller details.
• Routes the request by vorgang to the matching HubSpot CRM action.
• bestandskunde_pruefen: Searches HubSpot contacts using normalized phone/mobile numbers and email, then returns whether the caller is an existing customer—plus a personalized speech response.
• kontakt_anlegen: Checks for an existing contact; if none exists, creates a new HubSpot contact and returns the contact ID (or an “already exists” response).
• rueckruf_erfassen: Finds the contact (or uses a provided contact ID) and creates a HubSpot task engagement representing the callback request.
• ticket_status: Retrieves a HubSpot ticket by ticket_id, maps the pipeline stage to a readable status, and returns a speakable ticket-status response.
• ticket_anlegen and gespraech_protokollieren: Creates a ticket associated to the contact, or logs a completed HubSpot call engagement including intent/summary/transcript details.
• Fallback: If vorgang is missing or unknown, it returns a JSON response asking to hand off to a human.

Use cases

• Instantly identify existing customers during a call and tailor the agent’s reply.
• Automatically create HubSpot contacts from inbound calling data.
• Capture callback requests as HubSpot tasks—ready for sales/support follow-up.
• Track and report ticket status back to the caller in a speakable format.
• Log call transcripts and intents into HubSpot call engagements for CRM history.

Technical details

• Workflow type: n8n automation workflow (webhook-based)
• Nodes/logic: webhook, if, switch, code, hubspot, sticky note
• Outputs: JSON responses including a speakable speech field.