Shopify Return Triage n8n Workflow w/ Groq & Slack Alerts

Instantly triage Shopify return requests with Groq AI—and alert your team in Slack when it needs a human

The Shopify Return Triage n8n Workflow w/ Groq & Slack Alerts automatically receives return requests from Shopify via webhook, uses a Groq AI agent to evaluate them against your return policy, and then either processes high-confidence decisions through the Shopify Admin API or escalates low-confidence cases to Slack for review.

What this workflow does

• Receives return requests via a POST webhook containing order number, customer email, return reason, and description.
• Runs a Groq AI triage by sending the request details to a Groq chat model and parsing the response into structured fields: decision, confidence, reasoning, and concerns—guided by the return policy in the system prompt.
• Returns an immediate 200 JSON acknowledgement confirming the request was received.
• Escalates when needed: routes to Slack for human review when the AI decision is “escalate” or when confidence is below 70.
• Processes confident decisions: when confidence is high, attempts to execute the AI decision via the Shopify Admin API.
• Notifies on failures: if the Shopify API call fails, it posts a Slack alert including the order details, the AI decision, and the Shopify error message.

Use cases

• Automate first-pass returns triage to reduce manual workload on your support team.
• Route edge cases (low confidence / “escalate”) to Slack for fast human resolution.
• Catch Shopify Admin API issues immediately with context-rich Slack alerts.

Technical details

• Webhook to receive Shopify return requests.
• Groq Chat Model via an n8n LangChain agent to extract decision, confidence, reasoning, and concerns.
• HTTP Request to call the Shopify Admin API (with your store domain in the URL).
• Slack alerts for escalations and Shopify API failure messages (set your target channel like returns-triage).
• if logic to route based on AI decision and confidence threshold.