Stripe Dispute Evidence Automation with WooCommerce, Gmail & OpenAI

Automatically generate Stripe dispute evidence using WooCommerce, Gmail, and OpenAI

If a customer files a Stripe charge dispute, this n8n workflow pulls the right WooCommerce order context, gathers recent Gmail messages, and uses OpenAI to draft—and optionally submit—your dispute evidence back to Stripe. It also posts updates to Slack and tracks everything in a Google Sheets “Disputes” tracker.

What this workflow does

• Triggers on Stripe dispute events: starts when Stripe sends charge.dispute.created or charge.dispute.closed.
• Creates a case file for new disputes: fetches the dispute and expanded charge from the Stripe API, extracts key payment signals (including 3D Secure and CVC/AVS checks), customer details, order metadata, and the response deadline.
• Skips non-actionable disputes: ignores disputes that are already submitted, past due, or below your configured minimum amount.
• Enriches with WooCommerce + Gmail: when an order ID exists, it pulls the matching WooCommerce order, customer order history, shipment tracking metadata, and recent customer emails from Gmail.
• Drafts dispute rebuttal with OpenAI: sends a consolidated, fact-only case file to OpenAI to generate a reason-specific rebuttal draft and a list of missing evidence.
• Saves evidence to Stripe: maps the draft into Stripe dispute evidence fields and saves it as a draft or auto-submits only when autoSubmit is enabled and the case is rated high likelihood.
• Operational tracking and reminders: posts a summary to Slack, appends a row to Google Sheets, and schedules a Slack reminder before the due date if evidence remains unsubmitted. On charge.dispute.closed, it updates the outcome in Google Sheets and announces the result in Slack.

Use cases

• Reduce manual work during Stripe dispute spikes by auto-collecting WooCommerce order + shipment context.
• Generate consistent, reason-specific Stripe dispute rebuttals with OpenAI while maintaining a fact-only case file approach.
• Ensure deadlines are met with Slack reminders and Google Sheets dispute tracking.

Technical details

• n8n workflow components: if, set, code, wait, Gmail, Slack
• Integrations: Stripe (dispute API), WooCommerce (order lookup + metadata), Gmail (recent customer emails), OpenAI (draft evidence), Slack (updates/reminders), Google Sheets (disputes tracker)