Weekly App Store & Play Complaints Summary with Apify, OpenAI & Slack

Get a weekly snapshot of 1–2 star complaints—automatically—then share it to Slack

This n8n workflow checks the App Store and Google Play every Monday for the past 7 days of 1–2 star reviews, uses OpenAI to extract the key complaint themes, and posts a Slack-ready weekly digest only when complaints exist.

What this workflow does

• Scheduled review scan: Runs every Monday at 9:00 via an n8n schedule trigger.
• Scrapes last 7 days of reviews with Apify: Sends your App Store + Google Play app identifiers, country, a rating filter (1–2 stars), and a 7-day lookback window to the Apify “App Store & Google Play Reviews Scraper” actor.
• Aggregates and prepares summary input: Counts items per store and formats up to 150 review lines (store, rating, version, and review text) for summarization.
• Stops when there’s nothing to report: If there are no matching reviews for the week, the workflow ends without posting.
• Summarizes complaint themes with OpenAI: Uses OpenAI (gpt-5-mini) to generate a short Slack-ready digest with 3–5 top complaint themes, estimated counts, a representative quote, and version callouts when relevant.
• Posts to Slack only when complaints exist: Sends a digest to your chosen Slack channel with a header showing total review count and an App Store vs Google Play breakdown.

Use cases

• Product and support teams want weekly customer complaint intelligence without manual review reading.
• SaaS operators monitor negative app feedback to prioritize fixes and reduce churn.
• Automation engineers set up a repeatable App Store + Google Play review monitoring pipeline with n8n.

Technical details

• Apify via apifyn8n-nodes-apify and the “cleanscrape/app-store-reviews-scraper” actor
• OpenAI (chat model: gpt-5-mini) for theme summarization
• Slack node to post the digest to a specific channel
• Logic and data handling with nodes including if, set, code, and supporting workflow elements (e.g., sticky note)

Setup required: Add Apify (API token), OpenAI credentials, and Slack credentials with posting permission; then update the workflow settings with your App Store/Google Play app links/IDs and country.